Terms of service

Welcome to Active Equine. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

Active Equine is an Australian-owned business specialising in high-quality horse rugs and saddlery products. Our website provides access to a range of equestrian goods, and these Terms of Service govern your use of our site and services.

2. Pricing and Availability

  • All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated. Prices may be converted to your local currency depending on your browsing settings.
  • Prices are subject to change without notice.
  • While we strive to ensure product availability, we cannot guarantee that all items will be in stock at all times. If an item is unavailable, we will notify you and provide an alternative or refund.

3. Order Acceptance and Cancellation

  • We reserve the right to cancel any order for any reason without notice. This includes, but is not limited to, errors in pricing, product availability, or suspected fraudulent activity.
  • If your order is cancelled, any payment made will be refunded in full.
  • Once an order is placed, changes or cancellations requested by the customer cannot always be accommodated. For example, once orders are packed and collected by a delivery service.
  • We also cannot redirect orders to a different address once with a courier or postal service.

4. Shipping and Delivery

  • We ship within Australia and to selected International locations and aim to dispatch orders promptly. Delivery times may vary based on your location and courier services.
  • Shipping charges will be calculated at checkout and are non-refundable unless the item is faulty or incorrectly supplied.
  • Active Equine is not responsible for delays caused by external factors, such as courier issues or natural events.
  • Please refer to our Shipping Policy for more detail.

5. Returns and Refunds

  • We want you to be happy with your purchase. If you are not satisfied, you may return the item within 90 days of purchase, provided it is unused, in its original condition, and with all tags attached.
  • Refunds will be processed to the original payment method, excluding shipping costs, unless the product is faulty or incorrect.
  • Please refer to our Refund Policy for more detail.
  • To initiate a return, please contact our customer service team at sales@activeequine.com.au.

6. Warranty and Product Care

  • Our horse rugs and saddlery products are designed with durability and quality in mind. However, they are subject to wear and tear based on usage.
  • Active Equine does not cover damage caused by horses, improper use, neglect, or failure to follow care instructions.
  • Please refer to individual product care instructions to maintain the longevity of your items.

7. Intellectual Property

  • All content on this website, including product descriptions, images, and branding, is the property of Active Equine. You may not reproduce, distribute, or use any content without prior written consent.

8. Limitation of Liability

  • Active Equine will not be liable for any direct, indirect, or consequential damages resulting from the use of our products or website, including but not limited to loss of data, profits, or business interruption.
  • To the maximum extent permitted by law, our liability is limited to the replacement or refund of the purchased product.

9. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms of Service

  • Active Equine reserves the right to update or modify these Terms of Service at any time without prior notice. Changes will take effect immediately upon posting to the website.

11. Governing Law

  • These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be resolved under the jurisdiction of Australian courts.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: sales@activeequine.com.au

Thank you for choosing Active Equine. We’re proud to be your trusted partner in equestrian care.