Not the right fit? No problem. We offer hassle-free returns and exchanges within 90 days of receiving your order β just make sure the item is unused and in its original packaging.
To start a return or exchange, email sales@activeequine.ie and we'll guide you through it.
A few things to note:
- Return shipping is at your cost β we recommend using a tracked service
- Sale items can be returned within your 14-day EU statutory right of withdrawal; after that, they are final sale unless faulty
- Customised products cannot be returned unless there is a manufacturing fault
EU customers: You have a statutory 14-day right of withdrawal from the date you receive your order β no reason needed.
Faulty or wrong item? Contact us with your order number and a photo and we'll make it right. You're covered by a two-year statutory guarantee under EU law.
Refunds are processed within 14 days of us receiving your return, back to your original payment method.
Returns address: Active Equine Ireland Returns, Unit 4044, Kingswood Ave, Brownsbarn, Dublin 24, D24 T6YE
See our full returns and exchanges policy here.
Questions? Email sales@activeequine.ie β we aim to reply within one business day.