Shipping policy

Delivery Locations

Active Equine Ireland delivers across the Republic of Ireland and to most international locations across Europe.

Orders are dispatched from our Irish warehouse. For queries about delivery to a specific location, contact us at sales@activeequine.ie.

Please note: Orders to Northern Ireland are treated as international shipments due to post-Brexit customs arrangements. Delivery is available but may be subject to customs checks or additional fees — see the Northern Ireland section below.

Processing Your Order

An email confirmation is sent to your email address after placing your order. Please keep this as proof of purchase.

We aim to process all orders within 2–3 business days. During peak sales periods — including Black Friday and the Christmas period — please allow up to 7–10 business days for dispatch.

Orders placed before 10am (IST) are usually shipped the same business day. Orders placed after 10am are dispatched the following business day.

Tracking Your Order

All orders are dispatched with tracking. Your tracking details will be emailed to you once your order has shipped. If your order hasn't arrived within the expected timeframe, please check with the carrier or contact us at sales@activeequine.ie and we'll help track it down.

Delivery Times — Republic of Ireland

Service Estimated Delivery Cost
Standard (An Post) 2–5 business days €17 / Free over €120

Free Delivery

Free standard delivery is available on all orders over €120 to addresses in the Republic of Ireland.

Orders under €120 are charged a flat rate of €17 for standard delivery.

Delivery to Northern Ireland

Orders to Northern Ireland (BT postcodes) are classed as international shipments and are subject to UK customs requirements following Brexit. Delivery is available via An Post or courier.

We recommend checking current UK customs rules before ordering, as additional fees or delays may apply at the border. Active Equine is not liable for customs fees, duties or delays on orders sent to Northern Ireland.

International & European Delivery

We deliver to most European countries. Delivery times and costs vary by destination.

Destination Estimated Delivery Cost
EU (standard) 5–10 business days Calculated at checkout

For orders outside the EU, customs duties or import taxes may apply in the destination country. These charges are the responsibility of the customer. Active Equine is not liable for customs fees or the rejection of parcels by customs authorities. We recommend checking your country's import rules before ordering.

Prices & Payment

All prices on activeequine.ie are displayed in Euro (EUR) and are inclusive of Irish VAT at the applicable rate.

We accept the following payment methods: Visa, Mastercard, AMEX and Shop Pay.

Damaged Orders

We pack every order with care. In the unlikely event your order arrives damaged, please contact us at sales@activeequine.ie immediately with your order number and photos of the damage and we'll resolve it promptly.

Returns & Exchanges

For full details on returns, exchanges and refunds, please visit our Returns & Refunds page.

Only items purchased on activeequine.ie can be returned to Active Equine Ireland. Items purchased from other retailers must be returned to their original point of purchase.